SMASH IT! Live Refund Policy

Thank you for purchasing tickets to SMASH IT! Live. We are committed to ensuring your satisfaction with our event. Please read our refund policy carefully:

1. Statutory Refund Rights

As a ticket buyer, you are entitled to a refund in certain circumstances as per UK consumer law. Your statutory rights include the following:

  • Event Cancellation: If the event is cancelled, you are entitled to a full refund of the ticket price and any applicable booking fees.

  • Event Rescheduling: If the event is rescheduled, and you are unable to attend the new date, you are entitled to a full refund of the ticket price and any applicable booking fees.

  • Significant Change: If there is a significant change to the event, such as a change of venue or headline act, you are entitled to a full refund if you do not wish to attend due to these changes.

2. Non-Refundable Situations

Please note that refunds will not be provided in the following situations:

  • Change of Mind: If you can no longer attend the event for reasons such as a change of mind, schedule conflict, or personal circumstances, we are unable to offer a refund.

  • Partial Attendance: If you attend the event but leave early or do not participate in all aspects, no refund will be given.

3. How to Request a Refund

To request a refund under the circumstances listed above, please contact us at hello@alisonedgar.com within 14 days of the announcement of the event's cancellation, rescheduling, or significant change. Please provide your booking reference number, contact details, and a brief description of your refund request.

Refunds will be processed within 14 days of the approval of your request, and the funds will be returned to the original payment method used to purchase the tickets.

4. Tickets Purchased from Third-Party Sellers

If you purchased your tickets from a third-party seller, please contact them directly for refund requests, as our refund policy only applies to tickets purchased directly from us.

5. Further Assistance

If you have any questions about this refund policy or need further assistance, please contact our customer support team at hello@alisonedgar.com